At Rapierstar, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Who are we?
We’re Rapierstar Ltd., the Uk's leading supplier of specialist fasteners and fixings. Rapierstar is a registered limited company (no. 07703730). The registered address is Star Business Park, Congleton Road, Macclesfield, Cheshire SK11 9JA. Rapierstar Ltd is part of Rapierstar Holdings along with other subsidiaries including Rapierstar Solutions Ltd.
How do we collect information from you?
We may obtain information about you when you use our website, for example, when you contact us about products and services. We also obtain information when you contact us on behalf of your company in the process of contractual or other legitimate interest purposes.
What type of information is collected from you?
The personal information we collect might include your name, company address, email addresses, IP address, and information regarding what pages are accessed and when. We do not take purchases online. If you make a purchase via telephone, your card information is recorded securely for third party payment processors of credit/debit card transactions. Once processed your card information is securely removed and not held on our systems.
How is your information used?
We may use your information to:
• process a purchase that you have made;
• process orders that you have submitted;
• to carry out our obligations arising from any contracts entered into by you, your company and us;
• dealing with entries into a competition;
• seek your views or comments on the services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest
• to you. These may include information about campaigns and promotions of our associated companies goods and services;
• process a job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory business obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Rapierstar Group of activities, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you make a purchase by telephone, your payment is processed by a third party payment processor, who specialises in the secure processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking any relevant boxes situated on the form on which we collect your information. You can also opt-out at any point.
How you can access and update your information
You have the right to ask for a copy of the information Rapierstar hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your purchases and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of 'cookies'
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in March 2018.
Please contact Rapierstar if you require any further information.